Disorganized and Unprofessional
The most unprofessional and stressful experience I have ever had with any retailer. Salesman kept changing the sizes of the cabinets. Paid the deposit but weeks ticked by with no cabinets. I went to the store. The salesman had quit without notice, cabinets were never ordered. Eventually the cabinets were to be delivered but the owner, Hugh McMaster, demanded the balance be paid in cash. Given all the errors and changes, I said I would only pay by credit card (In order to have protection against errors.) but he insisted on cash or he wouldn't deliver. I was left with a completely gutted kitchen and no cabinets. Luckily, the credit card company refunded the deposit. Three months later, Hugh McMaster sued, claiming I had to pay for the cabinets they never delivered. When it finally went to trial and he was advised about contract law, he dropped it, but defending against this bogus claim cost me over $3,000. (I was told there was no point asking for court-ordered costs because he wouldn't pay.) I do not recommend this company. Note: Company is now called Cornwall Kitchen & Bath.