I renovated my bathroom in February during all this Covid lockdown knowing fair well there would delays in some items I purchased. Steve Wallace the sales person was extremely helpful during theses times keeping me updated on the delivery status and sending me the fixtures as they arrived in Barrie...There was one item that was held up a little longer than expected however Steve did the impossible and located the item at another store ...Then after working all day drove from Barrie to Penetang on his own time...own vehicle.....and hand delivered my faucet..... Now this is a person and company that stands behind their business Service and Satisfaction..