Brought my puppy for his first grooming. I had had some disturbing nights pondering on the what ifs.. "what if he was distressed" "what if other dogs were distressed how woult that impact him" etc. My fears went out of the window as soon as we entered the property. My puppy was relaxed quickly making friends with other dogs and the groomers. Very pleased with the sevice. Took home a contented puppy. Thanks guys. Yuki and I look forward to making this our home. Would recommend Bitu.