We are truly devastated at the state in which our 7 year old, 5 pound, well maintained, long-haired, traditional-style Yorkshire terrier was left. The groomer Macy, after extremely clear + specific instructions that included to trim and NOT shave her body, and to only trim her long ponytail, completely butchered the groom. We asked that if the dog started to panic, to stop + let us know/bring her to the door and we would calm her. Macey proceeded to SHAVE OFF HER PONYTAIL & SHAVE HER BODY - then blamed the dog for her action, as the dog was “breathing heavy / had her own hair in her mouth” - We still do not understand the excuse. THERE IS NO EXCUSE FOR HER NEGLIGENCE. She blatantly disregard our requests. “Sorry” cannot help the situation or put the hair back on our dog’s head that took 7 YEARS to grow out & maintain. Our dog is now visibly uncomfortable and distressed. We are embarrassed for her. She is unrecognizable. We cannot put into words how upset we are :(