I tried to rent a 12 passenger Ford Tansit van from Maxx rental and they denied my request. At first they asked for proof of insurance before they would confirm my reservation. I provided my Travelers Insurance auto policy Jacket which showed that I am fully insured in Canada for rental vehicles, specifically the policy noted that I cam covered for "any van" rental. Maxx told me that my policy needed to specifically state that I am insured for a 12 passenger van. I tried to obtain this language from Travelers Insurance but they would not change my policy to satisfy the rental companies desires. Travelers told me that the "any van" language should suffice, it did not. After 4 calls to Travelers and 4 calls to Maxx, the situation was not resolved and they denied my reservation request. I even had a manager from Travelers Auto call Maxx rental to discuss my qualifications. I would not recommend Maxx Rental to anyone. They are challenging to deal with, happy to waste your time and are not