Never ever do business with this company. Their statement is completely false. They use subcontractor Magical Pest Control Inc. which use very poor product to kill bed bugs. 10 days ago technician sprayed my 1 bedroom apartment with water for sure. Because when we returned from hotel (spent overnight ) bed bugs jumped on me aggressive and hungry, hundreds of them. Can you imagine my feeling? Now I scared to death that they will send again the same guy for 2nd time. Do not trust this company. They don't care about people and their reputation.