I had a mixed experience. I purchased a fairly expensive couch on layaway. I really appreciated having that payment option. Through this experience though, I learned that it would have been a good idea for me to ask them not to cover the couch with fabric until closer to the final payment. I realized that the original colour chosen would not work as well as I originally thought. I asked if I could change it and pay for the added cost. They were a firm no. So now I have a couch that I paid a lot of money for and it is alright in the space but not great. The quality is very good and I am happy with that. I wasn't happy that the sales staff did not inform me of added costs at the time of purchase such as delivery and unpacking the item. So, that wasn't appreciated. However, the delivery guys were AMAZING! "David the Great" and "Guy the Beautiful" who does very charming poses were so helpful, funny, friendly and went the extra mile. They provided great customer service and redeemed my expe