First time user and I explained I needed an on time delivery. Delivery date passed ... no explanation FOUR days later I was told "coming tomorrow". Did not come "tomorrow". As it was passed when I really needed the cleaning I went to pick up a week later. Their opening was posted for 11:00 AM. They were NOT present. So I phoned and they said 20 minutes. Terrible service, disgusting people to deal with. This couple have very limited understanding of English and obviously no intention of trying to communicate. I will never return.