I had a hearing aid break while visiting GP for Xmas with the family and it was very confusing for the grand kids to have to speak into one ear, the good one lol I called Sound Wave and they gave me an appointment right away on Christmas eve day which was a surprise as I thought it would have to wait till after X mas,I was ecstatic to get in !! The girls got me in asap 15 minutes later I was on my way with two good hearing aids and had a very Merry Christmas as I was able to hear everything . Soundwave is an excellent place and the staff totally went the extra mile the wee hours before the Christmas holidays set in . Thank you very much ladies for the great service !! If I lived in GP full time you would be my Hearing Care Facility hands down .