Gerlinde and I suggest that Danielle gets a promotion along with an commensurate salary adjustment. She rates outstanding in both customer service and professional competence. To enhance my understanding of my wife's speech, applied her analysis of speech spectra to develop a selectively adjusted program to compensate for my frequency compromised hearing acuity. Now Gerlinde does not have to always repeat repeat herself to engage me in a fluid discussion.Danielle's skills shine with the corrections she applied through my hearing aids. We vote her as an asset to your business.