My brother took my 2000 Volvo S70 to Ron Lay Motors today as an appointment, for various dashboard lights on and throttle issues, had been made days prior. My brother had a 50 minute drive to get to the appointment. He arrived early for the appointment and announced himself to the reception desk. When the appointment time the employee at the desk informed him that Ron Lay had to go to Hamilton and would not be returning. My brother confirmed the 10 a.m. appointment with her. Consequently, there was no offer of an apology, no offer for another appointment - NOTHING! We live better than 54 km away, this was a total lack of professionalism, courtesy with no attempt to give any consideration to the appointment we had. I was definitely prepared to become one of Ron Lay's "loyal Volvo customers" but apparently his web home page "Who We Are" and "Mission Statement" falsely represented him to us. I prefer a No Star rating from me.