I should have checked the reviews before I made an appointment. I don’t know how all the 5 stars are legit because I totally agree with all the negative comments. My service was done in 25 min. Rushed. Very basic.Soaked my nails in a cold ramekin. Had to finish filing my nails at home. No cuticle oil used. Was expecting a hand massage with cream. Got a dap of inexpensive cream and rubbed in. I had to use my own hand cream before I left the salon.