Nov 24, 2023

Disappointed

I stopped in because I had a nail that was falling off. I had been a frequent customer to Kelly’s for quite some time, but had taken some time off from getting my nails done. I received a gc to another place, so I used it and had them done again. This place was a bit far out, so when my nail was coming off, I decided to stop and have Kelly’s fix it. The owner was rude to me when he found out it wasn’t their work. He told the nail many times over to “just glue it, don’t fix it”, in front of other customers. I fully intended to pay to have it fixed, was not given an option. I didn’t even get a chance to explain why I had them done elsewhere, or why I chose to come in now. I was definitely planning on getting them redone after the holiday weekend at Kelly’s, but not now. I felt very embarrassed andunwelcomed.