I went in for my 2nd & last visit the beginning of February. After my pedi was finished I was told by the female staff member to go sit by the window for my toes to dry. There was absolutely NO HEAT coming from the machine during the entire time I sat there (over an hour in time). The lady who did my pedi by then was working on a new client in the back room and did not bother with me again until it was time for me to pay. I had decided enough was enough by this point and and said that I was done. She quickly got up and met me by the register. I paid by credit and was only able to leave a $5 tip as my husband and I are retired and living on one income. She made a rude comment to me, "You know I did a lot of stuff for you today". She was literally mad that I could not give more. I just left without responding. I was hurt and cried when I got to my car, only to find the polish was not dry and had smuged the big toes. I WILL NEVER GO BACK THERE AGAIN.