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Pro Nail & Spa

Pro Nail & Spa

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3.2 Google Review
2190 2nd Ave #G, Whitehorse, Yukon, Y1A 5N6, Canada
(867) 668-6868 pronailspa.business.site
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Oct 4, 2021
I have never written a review on any business but was so unhappy with my experience that I felt very strongly that I needed to let others know. A friend of mine & I went for pedicures & not only were the aestheticians extremely rough & made us feel like they couldn’t get rid of us fast enough, they didn’t speak to us at all. They were speaking to each other in their language & after my foot had been smacked a couple times (the choice of communication for getting me to move my foot, apparently) I asked if she could just ask me what she would like me to do. At one point some kind of little dremill/drill was used on my cuticles & 3 days later they are still swollen, red & sore. I’m just hoping they don’t become infected. One of my favourite things about a pedicure is a nice relaxing foot & lower leg massage. But unfortunately even that was disappointing. While my friend got more than a few minutes of a massage I most certainly didn’t! There were a couple of walk-in clients near the end of our pedicures (which they had rushed through in under 40 minutes) so without any type of communication both of our aestheticians left to work on other clients. After 20 minutes we figured our toes were dry enough to leave. Again, a first for myself, I paid & didn’t leave a tip. As we were getting into our car to leave one of the aestheticians came out & asked us what was wrong. I said you were rough, rude & never spoke to us but carried on a long conversation with your coworker. She told us her coworker didn’t speak English. That doesn’t bother either myself or my friend but perhaps some kind of communication to let us know, with maybe an offer to translate if we had any questions? I am sorry to say this was the worst experience I’ve ever had at any salon!

Aug 7, 2021
Staff did not change gloves between 6 different customer pedicures. Staff did not talk to us until we were about to pay, asking us how we are and some small talk; an attempt to make a tip? I had an incredibly sore toe as I accidentally popped my toenail off the previous day, and requested that specific toe to be left alone, and not touched. I winced in pain several times as the staff grabbed my toe, wiped my toe, and pushed my toe during my pedicure. I normally wouldn’t get a pedicure with a sore toe but it is for a wedding the following day. I just wish that they would have taken my pain a little more serious.

Jul 3, 2021
I went in for a fill and when the woman was grinding off the old polish she was gagging and loudly exclaiming that it smelled (I could not smell anything other than normal salon smells). I was then directed into a chair and nobody told me what to do or what was happening. Another woman came eventually to finish the fill and did not ask if I wanted them shorter or even do any grinding underneath even though I asked her to. She looked at my hands (I have psoriasis a medical condition that causes my hands to be peeling) and loudly exclaimed again that I may be contagious. (It’s not it is an autoimmune disorder) I’ve never been treated so poorly or made to feel so embarrassed in a salon. I will never return and I will tell everyone I know how poorly PRO Nail treats their customers

Jun 23, 2021
Very expensive Is almost twice as much as I pay at home in BC and you get less service. Technicians are great, though

May 22, 2021
Was a wonderful experience took my daughter for her birthday and we had paraffin pedicures and it was absolutely wonderful I would recommend it 💕❤️

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Opening Hours

Tue:10 am - 5:30 pm
Wed:10 am - 5:30 pm
Thu:10 am - 5:30 pm
Fri:10 am - 5:30 pm Open Today
Sat:10 am - 5:30 pm

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