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Gilroy Nails

Gilroy Nails

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4.8 Google Review
220 E 10th St #SUITE I, Gilroy, California, 95020, United States
(408) 847-8792 gilroynails.com
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Google Reviews

Refresh Reviews 4.8


Mar 27, 2022
Definitely some positives but the negatives outweighed them for me. If you don’t like to be pushed into getting something done and you’re a bit nervous or new to the nail trends, I would not recommend this place to you. Although if you are pretty much at ease with different types of nail art and designs and “services” like overlay, acrylic, gel etc then this place is okay. Although not everyone is as trained. You might also get judged for your appearance and clothes. Positives - they have a lot of staff so you might get a spot right away or after a short wait. They offer a lot of services in manicures and pedicures and have a “menu” with prices that you can choose from. The pedicures are really nicely done. Negatives: they push you and force you to get a service done and then charge extra - anywhere from 20-70 dollars for it. Not all staff is well trained and they really messed up my manicure. They filed in too much that destroyed my nail bed and my nails started breaking and peeling. It took me around 3 months to get them back in shape.

Jan 4, 2022
First time here, came for a pedicure as a walk in. Hands down the best pedicure in a long time. My nail tech Anna took her time 1hour and 30minutes and made sure every detail was to perfection. Never felt rushed felt super relaxed. Definitely will be coming back!

Jun 14, 2021
I have been going to this place for over 1 year and have decided to look for a new nail salon. Don't bother calling to schedule an appointment, they don't even track your appointment or take your name down. They have an electronic check in which is useless again they don't use it for appointments. They will have you wait 1-2 hours even if you call ahead. They don't care about customer service even if you give them the feedback regarding appointments. They wont do anything about it. I've gotten excuses each time... they are short staffed (but they don't tell you that when you call ahead) and you can even see on the google reviews here, when they respond to an unhappy customer, they don't action on it, clearly. I've had to speak to the guy that answers the phone a few times about their poor customer experience, but again, they only want you to come in regardless if you have to sit and wait for long hours which is at the cost of a customer's time. People have walked out so many times due to long waiting hours, their poor business management and lack of action on customer experience. Don't let the fancy looking place fool you! All they care about is making money and you're definitely NOT treated as a "VIP" as they mention on their website. This is the only nails salon that I've ever been to that does not take appointments. Even if you ask for a specific nail tech, they will have you wait 1-2 hours guaranteed. So if you have time to waste, go for it. UPDATE: I received a text message since they searched me on their electronic check in instead of taking a positive action and responding here like in every other feedback, they basically told me to go elsewhere and don't need to go to their nail salon. LOL well, I didn't need a text to know there are better nail salons out there; I wasn't planning to go back anyway. Clearly again, they decided to text me directly rather than address it publicly here and do something positive about it. I don't need them to personally fix this situation as I wont be going back, but at least an honest feedback should be taken seriously by them so that they can improve their overall customer experience.

Jan 9, 2022
Our first time here, my sister and I were very pleased with our full sets! We showed up around 11:45 and out the door by 1. For a Sunday we expected a longer wait. My nail tech was so thorough and made sure I was happy. I also will mention very clean!

Jan 7, 2022
I have been to many nail salons around the United States, but this one is the absolute best! My acrylic nails are just perfect! The technician was super sweet and made sure I was happy each step of the way! I will definitely go back here again!

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Opening Hours

Mon:9 am - 7:30 pm
Tue:9 am - 7:30 pm
Wed:9 am - 7:30 pm Open Today
Thu:9 am - 7:30 pm
Fri:9 am - 7:30 pm
Sat:9 am - 7:30 pm

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