Neihule Flagship Salon

This a great place for a haircut DTLA. Recommended!

Called me asking me to come in 20 minutes early saying I could be seen early. Then they preceded to not start my appointment early. They also mischarged me. My booking told me it would be $55 dollars and at checkout they charged me $65.

I'm a fashionista, and this is the only place I go when I need nail polish that matches my outfit. Their customer service was excellent. They never failed to meet or exceed my standards. This is a venue that I highly suggest.

I asked the girl FIVE Times how much is this going to cost ? “ it’s in the book “ with no book to show in sight ! then she finally gets up & grabs this book by the front desk with prices yet none of the options say how much it is for what I’m getting done.. I ended up doing acrylic & gel & gel on feet costing well over $200 . Two nails broke next day . I called & they said it’s $20 each nail plus design fees . After paying about $50 I got my nails fixed ; only for one of them to break again! She also did all gel on one of my fingers & still charged me full price (as she would if I got gel and acrylic. ) She mentioned this would be the most durable nail which was true . The other nails were very hollow & light can be seen through them . The all gel nail was solid with no light penetration. l even still have a few nails as l want to replicate the all gel nail yet with a professional nail artist that is upfront with me with the work their doing. I understand it’s art & it can come pricy ; yet I got bait switched with the front desk telling me I can get a manny petty for $100 .. as I’m getting my nails done l ask how much is this going to cost ? It’s in the book then changes the subject or she goes to talks to other clients & workers . Talk about being stuck there feeling awkward & embarrassed . Salon experience seemed like a joke . 7 1/2 hours & the foot massage was no more than someone rubbing lotion on your feet charging up the ying yang .. don’t even get me started with the parking. Costed me so much money putting money in the Meters .. about $20 ... not valet but for the meter about a mile away from the salon . All in all this experience has left me very stressed , & embarrassed & all these charges add up so quickly! All in all , I didn’t even feel like I was being pampered or well taken care; for the heavy price this is unacceptable. Please be up front with your customers in what your prices are for the service ahead of time. What if the customer can’t afford it ? In a way I kind of feel I have been robbed. I originally called planned on paying $100 when I spoke to the women on the phone then give them $20 tip but I ended up paying over $300 for a mani pedi that didn’t last a week. It’s not worth the stress or the $$$$

Was my go to place for mani/pedi's and I end up with fungus on one of my toes. There was no following of the protocols necessary for proper and sterile pedicures.