Nails Pro

I have tried very hard to like this place. It has been recently remodeled and is absolutely beautiful inside. It has brand new massage chairs that are fantastic. Unfortunately every time I am there I have a beyond HORRIBLE customer experience!!! The main reason is that there is no customer service and no one in the shop speaks English- AND if somebody does, they do not speak up. On 3 separate occasions, I have been in the shop and have asked a question about a service or needed assistance so I ask my technician the question…The employees talk among themselves for a moment…. And then NOBODY ever answers me. The prices are no where to be found- so good luck figuring out what anything costs when it’s not posted and no one replies to your questions… Today it was SO BAD, that another customer tried to help me by saying to her manicurist, “I think she wants someone to answer her question”. I am beyond perplexed what the owner of this business wishes to accomplish by investing so much money into this new space and then employing incompetent staff! I have tried 3 times now to see if the outcome will be different and each time I left more dumbfounded and furious then the previous time. The male technician with the arm tattoo and earring, slowly and very painfully pried off my acrylic nail with cuticle scissors and a new false nail he kept inching under my attached nail!!! Excruciating pain! No soaking it or filing it down! Nope- he just picked and pulled at it- I pulled my hand away 3 times from the pain. I LEFT after that. I have 9 nails needing a fill and one thumb with no nail right now. I couldn’t and wouldn’t spend one more second in there. No one said anything- no one tried to help me or even offered an apology. It’s like being in the Twilight Zone! Our town is a tourist destination that takes pride in our first-class hospitality experiences- this business has failed our community. Today- I had to ask for lotion and massage because he was not planning on doing it. He proceeded to rub my ankle for 2 minutes with a hot stone- zero massage in my feet (and that is not an exaggeration AT ALL- I wish I filmed it). I welcome a call from the owner of this business- please help me make sense of this😫 I am embarrassed to have this business in our town.

My first experience at Nail Pro was overwhelmingly positive. I walked in without an appointment and was seated immediately for a fill (gel acrylic). The salon staff were engaging and professional and gave me beautiful, fresh nails. I was in and out within half an hour!

I was dissatisfied with the service. They changed my color of polish without explanation. Also I only needed my nails polished, the lady had me wait a whole hour while she did three ladies. I was totallyignored. I would not go there any more.

Lovely Inviting Jennifer rocks!!

Today was the first time I tried this place. My nails came out great. The lovely lady that helped me followed my requests. I will continue to come back.