Ulta Beauty

Only problem is-it’s 100 degrees in there. Very nice employees. Extremely helpful! I asked why they had it so warm, in there. Their response was corporate controls it! That’s nuts! It’s 98 degrees in Troy, Alabama with a 80% humidity and corporate is keeping their thermostat at miserable! I would have shopped longer but couldn’t wait to get out and get into a cooler store!

I will never go to this Ulta again! I went there to exchange two items… and it was a nightmare. When it was my turn to check out, one of the retail managers on duty was flustered and very short ( there were only two customers in line , so I’m confused as to why she was so flustered.) I told her that I wanted to exchange some items that didn’t work out for me for new products. I waited 10 minutes for her to play around on the register. It was clear that she had no idea what she was doing… but I was patient. Finally she told me that she could not do an exchange, she could only return the items and start a new transaction. I asked her why and she stated that her manager told her that no exchanges could be made, and that Ulta does not process exchanges. Before I could make a decision about what I wanted to do , she processed the return. Little did she know, I worked at an Ulta before . I asked her to call someone to assist. She got an attitude and said that the other manager was gone. The young lady on the register next to her ( whom she was soooo rude to) told her that the other manager was there. She called her and she came to the cash wrap area rude as ever. She said that “Virginia,” who is their manager, told them that no exchanges could be made. It was very frustrating because either one of them made any type of effort to remedy the situation. Both were extremely rude. After going back and forth, the manager stated that “I could go somewhere else,” to return my other item.” I told her that she would in-fact process my other return. After processing my return, both managers walked off. How disgusting! This store forfeited a $300 sale because they could not own up to the fact that they were CLUELESS! Individuals like this should NOT be in any type of management role, or any type of retail setting. The lack of patience, rudeness, and laziness is unacceptable. If I could give this team a -100 stars, I would. I spend a lot of money with this company, and have done so for years. I was disappointed that no one could help. It disappointed me even more to see how mean this lady was treating the other young lady next to her. If I had to work with someone like her, I would probably dread going to work every day. Old women who are stuck in their ways and do not desire to grow should not work in this type of environment. Do not go to this location. The drive to Montgomery is well worth it ! Whatever you do, don’t check out with retail manager with the overteased hair. She’s awful.

Great customer service and an endless supply of make-up and accessories.

nice and clean and they're really helpful