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Randall's Wines & Spirits

Randall's Wines & Spirits

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4.5 Google Review
11000 Old Halls Ferry Rd, St. Louis, Missouri, 63136, United States
(314) 741-5100 shoprandalls.com
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Google Reviews

Refresh Reviews 4.5


Jan 3, 2023
I have shopped at Randall’s Wines & Spirits over the years at both locations and always received great customer service and great prices! Unfortunately it only takes one time to change my opinion! Over the holidays I purchased a gourmet whipped cream for $12.99 - a splurge of course - but for holiday drinks! I was excited to try with family members in holiday coffee!! Tried to use it - nothing came out! Followed directions - no whipped cream! Disappointed of course - no big deal - I’d just return it! I was wrong it became a very big deal - I didn’t have my receipt, Randall’s didn’t have any left in the store. It was obvious the can was full - the cashier refused to return it or give me credit to purchase something else! I asked for the manager - waited - the cashier completely ignored me. I simply asked for credit in the amount of a defective product! No manager, no response, simply rude and disrespectful. Whatever happened to the great customer service?? To be completely ignored - I finally left! It is return customers and word of mouth that makes a business successful. I’m sure this has happened to someone else - guess they can afford to lose customers - with inflation - making the choice to drive the extra mile is worth it - but not any more. That’s why so many people in North County drive to other areas to shop because of the lack of great customer service. Sad…unfortunate…

Aug 29, 2022
Poor customer service. They just sit at the desk, no customer interaction. When you ask them a question they act they to busy & people not supposed to be there. They need better management & hire people that interested in customers coming in they're business.

Aug 7, 2018
Randall’s is the go to post for any craft beer lover. Their selection is second to none. One of the best varieties is town. A most stop for any craft beer lover.

Nov 7, 2022
This place is bigger than I thought and have a great selection of any kind of spirits or beer you need

Jan 14, 2023
Alot of Empty Shelves.. Probably not their fault but They DO NOT Have The Bestest/Lowest Prices!!

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Opening Hours

Mon:10 am - 8 pm
Tue:10 am - 8 pm Open Today
Wed:10 am - 8 pm
Thu:10 am - 8 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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