Lexi's Fine Wine & Spirit

Poorly stocked,poorly managed. I placed an order on Uber. Out of stock. Placed another order and they didn’t have staff to get a bottle for me to pick up. So I had to drive to another store. How do the run out of vodka on a Tuesday UPDATE Based on the owners response I wanted to update my review. 1). He claims he never gets on star review. I can see at least 3 on google maps 2). He implied I was a troll. I have only posted 3 poor reviews and only when service is so poor to warrant it. 3). He implies Uber delivery person lost the order. On this Tuesday I placed an order for a bottle of vodka at 2:14pm for pick up. Uber said the store had no inventory. Understanding they could have an issue on one sku I placed another order for a lesser vodka at 2:31 again for pick up. A few minutes later they replied the store was to busy to service any orders. Since it was an order for only one bottle there must have been a bigger issue . So I routed to another store that was able to confirm they had merchandise. 4). He was annoyed I didn’t call the store after he refused my two attempts to be his customer, i honestly don’t know if that is a reasonable expectation. I thought 2 attempts was enough 5). He then implied I don’t have any facts. Yet I have both cancelled orders. He believes this order was for delivery, and it wasn’t , and this was is first unsatisfied customer and if you look you will see the others I don’t know if they were warranted but I wanted you to know mine was based on real experience I was shocked that instead of a simple apology for his store not serving my request, that may have altered my assessment of the day I was slandered and was accused blaming them for a misdirected delivery man that was a fictitious creation of his. I appreciate that he is a family owned business but the expectation of basic service is still an exception. I was an occasional customer as it is close by but after his response I think I may just plan to go elsewhere

This store always has what I am looking for. Friendly, helpful and fun workers!

Great place, friendly staff, and a great variety of spirits. If they dont have it they will the next time you stop in. AAAAA+

Great service, good selection, prices are high though compared to places on my way home from the office in the Tonawanda's. I think they charge more because we live in East Amherst.

Our neighborhood beverage consultant provides excellent choices and always low price for quality liquor the parking is free and convenient and they are open seven days weekly Sales are a frequent occurrence and loyal customers may sign up for discounts. Free carry out to your car