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LCBO

LCBO

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4.4 Google Review
1654 Queen St E, Toronto, Ontario, M4L 1G3, Canada
(416) 691-9758 www.lcbo.com
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Refresh Reviews 4.4


Nov 18, 2022
Visiting some family this weekend in Toronto. Before we crossed the US border into Canada, I exchanged a good bit of US currency to CAD believing I would have enough for our trip. Long story short, something came up (of course) and I spent a lot more of my CAD than expected. Not being familiar with the Toronto or Canadian currency at all, I went into this LCBO. As soon as I walked in, I talked with a cashier and told him I wasn’t familiar with the banks around here / currency exchange and asked him if I purchased something with US currency, if I could possibly get my change in CAD. He was extremely kind and said it wouldn’t be a problem and that they’ve done it before. Fast forward a couple minutes and I go to checkout with another cashier. I explained the whole situation to him and he said “Do we look like a bank to you?” and gave me this extremely bad attitude. Once again, I explained the situation to him and reminded him that the cashier I talked with when I first walked in said it wouldn’t be a problem. As I’m explaining, a female cashier in the next lane over was mocking me and telling me to “go find him” in relation to the first cashier, almost as if I was lying. I looked around and he was nowhere to be found. The second cashier then agitatedly walked away to get his manager. At that point, I was completely over it all. I was about to leave and then the manager finally came out and agreed to do the exchange then helped me with information about exchanging my US currency (this was all I really wanted in the first place). When it was all said and done, I was the only one who apologized for the confusion. To be honest, this was one of the worst retail / customer service situations I’ve ever experienced. I get it, I should have exchanged more USD for CAD, but once I was told it wouldn’t be an issue, I felt certain that it wouldn’t be! I have never felt like such a burden to someone in my entire life.

Mar 11, 2023
Huge store a nice variety of spirits and wine. A lot of staff available to help find and answer questions. Love this location

Feb 20, 2022
An amazing location I managed to find a collective item Johnnie Walker Blue that I thought was sold out already 5 out of 5 my books

May 30, 2020
I've been lucky at this store and haven't had to wait more then 15 minutes. Today I got even luckier .... The security guard informed me that I also had the option placing my order on line, which meant I didn't have to wait in the line up. You pick your order up at the back of the store. Sometimes there are a few people there but it is still quicker than waiting in the regular lineup. When I go to the liquor store I buy two or three times the amount I would normally buy because waiting in the crazy line ups is a back killer for me. If placing my order on line is as quick as it sounds, I'll be able to buy my normal amount instead of buying the amount that looks like I may have an extra special like 👍 of my alcohol ... 🤪 haha Have a great day everyone ... 🙃

Jan 2, 2023
Please update hours, came a long way since Google said opens until 10 and arrived at 9:30 to lights off and doors locked.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm