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Wilson's Liquor

Wilson's Liquor

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3.9 Google Review
916 E 8th St #101, National City, California, 91950, United States
(619) 474-4868
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Google Reviews

Refresh Reviews 3.9


Sep 10, 2022
Hands down the worst experience ever! Purchased a pack of cigarettes, they ended up being stale! The cashier called the owner Rani, and the owner stated since it’s opened, I can’t return it. 🤦🏻‍♀️ Mind you I just purchased it less than 5 min before. I told them I don’t want a refund, I just want another pack. They refused and told me it’s not their fault. Said it’s Marlboro’s fault! I told them this is their product they’re selling! It’s the principle of it!! Replace it! I just spent $38 on cigarettes, i just wanted something for monies paid. And instead, they, as a business chose to be horrible and rude! Do not shop here!!! They’re very inconsiderate! Response to Wilson’s Liquor: Horrible and rude was the way your owner was yelling on the phone to relay the message about not being able to refund or exchange anything! Not to mention the disregard that I’m the customer who spent money at your store and this is what I received! A box of stale cigarettes and an ignorant owner who doesn’t care! Maybe check the expiration dates on your cigarettes! This is a product YOU sell! And an unhappy customer is something you had the chance of changing my perspective on the whole situation! Obviously customer service isn’t something your store is worried about! Something small like a $10 pack of cigarettes and you’re incapable of rectifying a situation! Hate to see when a bigger mishap happens. But please make sure you respond accordingly to my Better Business Bureau complaint! It’s the weekend, hopefully you receive it on Monday! Your small minded response made my day even better knowing the BBB will deal with you! Happy weekend!

Feb 8, 2022
Excellent customer service. I have not been able to find a certain bottle in my area for some time. Found it online here and emailed them to make sure it was in stock. They responded right away and shipped really fast. My husband was so excited to open his bottle of Tycoon for his birthday. Thank you.

Dec 21, 2021
Never shipped the order. Blamed it on FedEx but FedEx said order was never shipped. Customer service doesn’t reply to emails. Ordered it two weeks before Christmas!!! What a disappointment! Edit: What is more upsetting is that instead of apologizing for not sending the order or not replying to emails you bother to reply here accusing me of wanting “free bottle” or hurting a “struggling business”. Maybe you would not be struggling if you actually shipped the products out or provided better customer service. I haven’t requested free products, all I asked is to cancel the order and refund me money for a Christmas gift you never shipped out!

Jun 29, 2019
Incredible selection of liquor, way better than Bevmo. Was able to find a rare bottle of Glenlivet here. The clerk also informed me that they can order specialty bottles if they don't have what you want!

Sep 10, 2022
How are you going to sell stale cigarettes, period!? I will never support this stale business ever again.

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Opening Hours

Mon:7 am - 12 am Today
Tue:7 am - 12 am
Wed:7 am - 12 am
Thu:7 am - 12 am
Fri:7 am - 12 am
Sat:7 am - 12 am

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