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BevMo!

BevMo!

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4.2 Google Review
6 Camino Pablo, Orinda, California, 94563, United States
(925) 254-3161 www.bevmo.com
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Google Reviews

Refresh Reviews 4.2


Nov 13, 2022
Came to pickup my online order (between 12:30 -1:30pm) which was placed couple days prior. I was 9mins passed my window time was told that they were closed for lunch and to return at 2:30pm. Had lunch in the area and returned at around 2:30. Only 1 cashier present with a long line. Waited 5min at the pickup area with no assistance. Found a guy at the back who agreed to assist. Waited another 5min cuz he couldn't find my order so he ended up grabbing my order from the aisle shelf, bagged it, apologized for the wait then I left. The Orinda store is clearly under staffed 😒

Dec 18, 2022
Was told that my sister was not able to buy alcohol because our entire party didn’t have their IDs to present. Im not the one buying alcohol and was just joining her as she ran this errand. I think this is a first ever I’ve been turned away or heard this rule. And he Insisted this was a rule meanwhile I see the older couple only the husband showed his ID.

Jul 2, 2022
We are regular customers of Orinda BevMo and are very pleased when shopping in the store. However, DON’T even think about using their online delivery service. We’ve tried three times and every attempt was a failure on their part with the exact same problem. The form states your address is not in their delivery area (we live a mile away). The customer service rep instructed me to just check the box for pickup but remark in the comments section you want delivery. After waiting the estimated two hours, we got a notice our order was ready for pickup. I called to ask why it wasn’t being delivered and the rep said ‘they would need to start all over again and delivery would be 3-4 hours out’. I asked to speak to CS manager and she said she was the manager that morning. I cancelled the order and expressed my disappointment in Orinda BevMo’s customer service and lack of interest in resolving its delivery process and service despite repeated feedback.

Sep 25, 2021
Didn't have the beverage I wanted, they didn't care what I wanted, 3 clerks came at me from 3 directions to escort me out of the store. Funny experience. Will never shop here again. I have to give them a two star rating for fast customer service and a clean well organized store!

Jan 16, 2017
5 star rating for performing its very important role and as a vendor of alcohol very well, huge selection, good prices, good service, who can argue with a warehouse full of drinks?

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Open Today
Fri:10 am - 9 pm
Sat:9 am - 9 pm

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