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BevMo!

BevMo!

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4.3 Google Review
3319 Jefferson St, Napa, California, 94558, United States
(707) 287-9671 www.bevmo.com
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Google Reviews

Refresh Reviews 4.3


Feb 2, 2023
Can I give this place zero? You need to train your managers better. When I came in and asked for his name for a complaint , he refused to give it to me. He sarcasticly asked me: well what's your name? Then he refused to give me your corporate number, and told me I can go online to look for it myself. Is this the quality of service your corporation tolerates ? I hope not. I came up to the counter to pay for my items after browsing for about 15 minutes. While standing in line behind another customer , the cashier vehemently demanded I show him my ID. I nicely replied I can show you my ID once I am at your register to pay. He still demanded it, saying I am trying to get my friend to buy liquor for me. Does this logical make sense to anyone? If I wanted to do that , why wouldn't I just stay in the car? I'm literally at the counter , in line, with my wallet out trying to pay. I'm usually a pretty laid back person, but this behavior is unacceptable. You have lost me as a customer of 15 yrs Train your leadership to treat customer concerns better so they next person won't have to go through what I did.

Sep 4, 2022
Placed an online order for pickup only to find that they incorrectly filled the order, then did not have the item I had originally ordered. They tried to make up for it, but in no way to any satisfaction on my part. Employees really need to be way more careful in filling orders. They were originally going to charge me the price for a 1.75 L bottle and only give me a 750 ML bottle until I looked at what they gave me for pickup. Be sure to check your online orders closely at the Napa store. Update! Moving the rating up from 1 to 3 stars since after writing to BevMo customer service, they apologized and the store manager apologized. The store manager then took the extra step of finding me the bottle I had wanted to buy at another store and had it transferred to Napa. I also was given $10 off. Good bounce back, but still should not have happened in the first place.

Nov 10, 2022
Great place, friendly staff. Good selections. Reasonable prices.

Feb 27, 2023
Great selection of wines, liquor and beer. Rewards program was easy to sign up for and get discounts.

Feb 10, 2023
Always good wines and prices, also return policy unique.

INDUSTRY BLOGS

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 10 pm
Sat:9 am - 10 pm Today

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