I have been a Specs customer and key card holder since 2015 when I first moved to Texas. I typically shopped at the Round Rock, TX store, but have since moved to Georgetown, TX. I was happy to learn that there is also a Specs location in Georgetown. After my experience this evening at approximately 6:00 pm, I will no longer be a Specs customer.
When I first entered the store, I went to the section where the unrefrigerated beer is kept. I was looking for a particular beer (Ballast Point grapefruit Sculpin) but could not find it. I then proceeded to the refrigerated beer section but could not find it. While I was looking, there was a young employee, a man with a long ponytail, leaning against the wall talking with a friend. They moved to an aisle where they continued their conversation with your employee leaning against a rack of alcohol. I could not find the Ballast Point so I asked the kid with the ponytail to help me but he refused and pointed to his friend. I then asked your wine guy but he was helping a wine customer. As I was wandering around trying to find the beer and becoming frustrated as I watched the ponytail kid just standing there continuing his conversation. I saw another employee, a light skinned black man, coming out of the back and asked him to help me. He said he had just got called to the front for a door dash order but will help me after. I hung around a little longer, watching as the ponytail kid was still visiting with his friend.
Since I could not get help I proceeded to leave the store. As I was walking past the registers, the light skinned black man again said he would be with me shortly. I continued to walk, stating, "Never mind, I am going elsewhere." By this time I was at the door and the black man proceeded to scream at me, with numerous customers at the registers, about a spill and screamed good luck going elsewhere. I was never disrespectful to anyone and did not deserve to be screamed at in this way. I am a 60 year old professional woman who has years of experience as a customer service representative. I've worked in call centers where I would get screamed at as soon as I answered the phone but still would never be so disrespectful to a customer. I have never been disrespectful to a customer service rep either. This man definitely should not be in a customer facing role, but should be fired.
I left a voicemail message for the District Manager but am not expecting a call back based on my experience with the employees today. A phone call won't erase what happened today so it doesn't matter.
