Total Wine has lost a customer for life. I recently purchased a bottle of liquor from this location and upon arriving home, I noticed that the plastic cover was missing and the seal was broken. Obviously I could not drink from it as someone could have put something in it. This, in and of itself, was inconvenient as I had to make an emergency trip that evening to another store for a replacement. Today, I tried to exchange the bottle and was told that because I was not on their rewards list, they couldn't accept it. Despite being able to provide the exact date of purchase and the credit card used, they refused to help. Instead of finding a solution, they simply denied my request and gave me the run around. My household spent tens of thousands of dollars on wine and liquor last year alone, and over an $85 bottle, I will not be spending another dime at Total Wine, and I will dissuade others from doing so as well. I left the bottle for them to do as they want with and drove down the street to SPECS and bought the same liquor as well as some other items. With the amount of competition out there it is surprising to me the unwillingness of store managers to try and help a customer who was sold a bad bill of goods from THEIR store. Imagine if I had not realized it was previously opened, drank some, and something bad had happened? Store would have been renamed "Will's Total Wine & More".
