Had an awful experience with my brother as we attempted to shop here. We were looking around, a woman with red hair who appeared to be a manager, walked up nicely and asked if we needed assistance. We let her know we were okay and thank you for the offer. About 10 minutes walk by and we’re in another isle and she walks up again to ask if we need help, as well as added a comment “You both have your Id’s correct?” To which we both replied with uhhhh yeah (thought it was obvious we would, especially when in a liquor store, and we’re both in our mid to late 20’s) and then she just walked away. As we were shopping, we noticed she kept following us around the store and we were weirded out, but continued our shopping none the less. Once we made our selections, we walked to the front to checkout. I was in line while my brother was still browsing the shots they had towards the front, when all of a sudden the manager walks up to me and says “I need to check your ID right now” (keep in mind, she was not the clerk at the register, she followed us all the way to the front) so I obliged, she checked it, and then made a comment in a rude tone, say “where’s your little friend huh? I need to check his too” even though he was still shopping. She then saw my brother, went to go harass him and ask for his ID, even though he was not in line nor done with his purchases. The lady then walked away after she decided to spend a whole evening harassing two customers. This is the absolute worst customer experiences I have had in any liquor store I have been. I would not recommend anyone going here unless you like being harassed while shopping, and I hope Total Wine does a better job with who they hold in a leadership role in the future.
