I really like this liquor store; great selection and helpful staff. . . Usually.
This is a small thing, but I felt it very petty on the employee’s part. I was checking out with a six pack of bottles, four pack of bottles, a four pack of cans, and two small shot bottles. Not a ton, but $40 and enough to be awkward to carry to my car.
She asked if I wanted a bag for ten cents (a city law I vehemently oppose) and I respond with a “no, thanks” I’ll just take a box.
She said the boxes were only for customers with six bottles or more and that she had to save them, to which I responded (after looking at the floor to ceiling wall of boxes), “makes sense. You are short on boxes for customers” which she affirmed was her position.
Obviously I though this ridiculous, but proceed to pay, thank her for her good customer service, and awkwardly carry my haul to my car. The entire interaction was quite civil in the surface, but was so petty and contemptible that I will think twice about going here again.
To the owners or managers. . . If a customer asks for a box they should get one. . . Period. It wasn’t as if it was an outrageous request in my part and would have cost you nothing to entertain, but the denial has certainly lost you some future revenue.
Thanks for being a great liquor store otherwise, but quite frankly this was just short sighted behavior where the employee was enable to cut off the stores nose to spite its face.
