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Drink Dispatch

Drink Dispatch

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2.2 Google Review
4703 McPherson Ave, St. Louis, Missouri, 63108, United States
(888) 608-0340 drinkdispatch.com
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Google Reviews

Refresh Reviews 2.2


Feb 5, 2023
I cannot speak to the physical location of this store, but have been trying for 2 months to get a refund for a case of wine I ordered online (that is very much available online but that they do not have to send me). Notwithstanding this, they charged my card immediately and the website informed me the wine would ship within 48 hours of my order. After hearing absolutely nothing for two weeks, it took multiple calls, emails, and messages to get any response whatsoever, and even then it took 6 weeks to get a response. I am still out $200+ dollars on the case of wine I do not have after 3 weeks of intermittent responses from customer service.

Mar 2, 2023
Please heed these reviews, this place does appear to be an online scam!! Ordered 4 bottles of Cabernet, nothing too fancy as it was under $100 total. They will instantly charge your credit card and then will ghost you - just like all of these others have stated! Good thing Amex has wonderful fraud protection and will quickly refund you from bad actors such as this. PLEASE dispute charges like this with your credit card companies so that they may eventually lose the ability to accept them!!!

Mar 20, 2023
Ordered wine on Feb 12th. Received a email on Feb 21st to let me know the wine I ordered was on back order and it would take 3 weeks. I responded the same day, that wont work please cancel and refund my credit card. Reached out again on March 15th asking were my credit is. Still no response. I am now on the phone with American Express disputing the charge. Also they NEVER answer the phone Not a trusting company

Jan 4, 2023
Ordered 12/03. Was charged on 12/03. Called, emailed, messaged, did everything possible & still no shipment. Received a lame email excuse on 12/27 from the "Owner"...as of 1/04 still no shipping confirmation, no package, no email reply, no return telephone calls...NOTHING. I have formal complaints in with my banking establishment, the BBB, the Missouri Alcohol & Tobacco Control, as well as the Missouri Liquor License Board. Everyone needs to place formal complaints otherwise he will continue to steal money.

Dec 22, 2022
This was painful, missing bottles, stained bottles, slow responses, no one answering the phones. In the end while the order issues were resolved, took more than a month and the overall experience was very frustrating. Will not order from this merchant again.

INDUSTRY BLOGS

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Opening Hours

Mon:11 am - 7 pm
Tue:11 am - 7 pm Today
Wed:11 am - 7 pm
Thu:11 am - 7 pm
Fri:11 am - 7 pm
Sat:11 am - 7 pm

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