TERRIBLE CUSTOMER SERVICE AT THIS LOCATION. We went into the store to the champagne section on December 31st at 3:30pm to pick up champagne for New Yearâs and this large dark-haired white man yells from several feet away âHEY,â to seemingly get our attention, and then yells, âARE YOU WITH YOUR PARENTS?â to which me and my friend both reply âNo?â and then he says âI AM GOING TO HAVE TO SEE BOTH OF YALLâS IDâSâ in a loud, aggressive and accusatory tone. People started staring and we felt embarrassed and rattled. I have never felt so disrespected as a customer. And I have never had to show my ID in the middle of an aisle before when I was shopping, especially when I know they will check our IDâs at the cash. It was so disrespectful to be asked if we were âwith our parentsâ when we are fully of age to buy and drink alcohol, there needs to be a more calm and respectful training for how Total Wine and More trains their employees to check IDs. After handing us back our Virginia-issued IDâs he nodded slightly and gave NO APOLOGY for his incredibly rude and uncalled for behavior. When my ID is checked, I expect to be treated kindly and respectfully. I felt treated like a criminal because of this employeeâs false assumptions and conclusions.
