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LCBO

LCBO

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4.4 Google Review
105 Arthur St W, Thornbury, Ontario, N0H 2P0, Canada
(519) 599-3545 www.lcbo.com
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Google Reviews

Refresh Reviews 4.4


Oct 18, 2022
I've frequently shopped at this LCBO over the last 6 years and have had nothing but positive experiences, until today. I was shopping with my father and an employee walked up to me in the aisle and asked me if I was of age to drink. I'm 25 so that's totally reasonable, but after I said yes, they followed up by saying that I can't hold alcohol if I'm underage. They didn't ask to see my ID, so at this point I offered to show it, which they replied with "that would be nice" in a somewhat passive aggressive way. All of this would be fine if not a little weird until the next moment. When they saw my ID they commented that I'm a good looking guy and shouldn't be wearing a mask. All of this is inappropriate on SO MANY LEVELS. It is wrong both to comment on a customer's looks in this way, and no businesses should ever tell anyone to not wear a mask. Anyone could have health conditions that still requires them to mask up in public. The employee was named Michelle and seemed new, so I hope management talks to them about appropriate conduct in customer service. I feel uncomfortable with returning to this location, despite nothing but positive experiences until this point.

Feb 7, 2023
I will never be back I’ll go to craiglieth instead old girl with white hair has refused to serve me twice now the last time I was on way home from work and I guess a guy who was in there 15 minutes earlier had the same order but got rufused so she assumed I was buying it for him a 24 of bud light and a six of miller isn’t out of the ordinary get it together

Oct 22, 2022
Great store. I dropped in to grab some beers, lots of Ontario craft beer, even stuff from Bellwoods. There were the usual Canadian beers as well as great imports selection. I didn't inspect the wines and liquor but that is the majority of the store. The store is new and the staff were friendly and helpful. Will return again.

Sep 10, 2022
After much debate I am leaving this review after many bad experiences with in staff member named Kathy, the attitude she has with her co workers and with customer is appalling and no management has stepped on any occasion. Overall very unpleasant experiences within this business due to this staff member.

Feb 13, 2022
Small but balanced selection of wine. Vintages section could be bigger if I were looking to find fault. Staff are excellent, eager to help and knowledgeable.

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Open Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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