Lighthouse Solar

I recently had Lighthouse Solar install a battery backup system for my home and I couldn't be happier with the results. The installation process was seamless and the team was professional and knowledgeable. They cleaned up the work site daily and left the property better than they found it. The battery backup has provided peace of mind knowing that I have a reliable source of power during outages - even during the most recent ice storm. I highly recommend Lighthouse Solar for anyone looking for top-notch solar solutions.

Lighthouse installed my residential solar array across two buildings (main house and garage), obtained all permits, dug the cables under ground and got everything working. It's been more than a year, and I am more than satisfied with their work and the system they installed. As with any project with complexities, there were complications - but they were promptly resolved. Everyone was great, from the sales to the installers to the support. They did a fantastic job.

January 2023 update: Crickets. Christmas Update: Installation still incomplete. Fingers crossed for Q1 2023. Hard to believe all these glowing reviews are about the same company we hired last May to install a solar system on our house. They finally got started installing our system a couple weeks before Halloween. It's now Thanksgiving weekend, and none of their sub-contractors have been by to do any work in weeks. On Wednesday, I received an email from Austin Energy advising that their inspection has been indefinitely delayed due to more permitting problems. Crickets from Lighthouse, as usual. The only person who consistently returns phone calls at Lighthouse is Drew, their salesman and system designer, and he is outstanding. But once the contact is signed and the check has cleared there's not much he can do beyond thanking you for your patience and making vague excuses about COVID, supply chain issues, and etc. Bad communication does not even begin to describe what it is like working with Lighthouse. Typically, a question like "Could you give me an approximate date for when work will begin?" gets no response at all, regardless of who I am trying to talk to at Lighthouse. Though occasionally, they take the time to express their heart-felt exasperation at my insistence on asking for even a tentative timeline for the project. We have been making payments on this solar system since May, but at this point I doubt our solar system will be online this year. This of course pushes back the projected date when our system is projected to break even (according to Lighthouse's projections) by a couple years... While I don't doubt the sincerity of the reviewers who have ebulliently shared their amazing experiences with Lighthouse, I seriously doubt our experience is a fluke. Or that we slipped through a rare crack in the bulwark of a company committed to great work with excellent customer service. There are a lot of reasons for that. But here is one: At one point a few months ago, when I was first getting a little exasperated trying to get any indication at all from Dale (our first Lighthouse "Project Manager") as to when the installation might possibly get started, I called Drew. After discussing it with him, he acknowledged my concerns and offered to look into it and get back to me. He called me back after discussing our system installation with Stan, their CEO. Drew advised me that Stan understood and shared my frustration, and he was not happy. Stan was going to personally make sure that our project was a top priority for everyone involved with it at Lighthouse going forward. Further, Stan wanted to know if he could call me to discuss any other concerns I might have. Well, I hadn't asked to talk to the CEO, but why not. Told Drew that would be great. Never heard from Stan. Even if I do, do you think Stan is going to pay me back for the 7 months (so far) of loan payments we've made on the solar system that's still not online? Stay away. This is the warning I wish someone had given me when I started asking solar system installers for quotes last February.

I recently had Lighthouse Solar install 48 Enphase panels on my roof and I couldn't be happier with the outcome. My sales representative, Drew, was extremely knowledgeable and dedicated to making sure my solar project was scoped correctly. Throughout the installation process, any complications that arose were handled with ease and expertise by the Lighthouse Solar team. I highly recommend Lighthouse Solar to anyone considering solar panel installation for their home. They truly exceeded my expectations and I am thrilled with the results.

Had a great experience with Lighthouse. They were extremely responsive to all my questions and did a great job adjusting the bid to all of my change requests. Once we decided on a system, the process moved very quickly. We secured financing at 2.9 percent. The installation was seamless. They kept me informed throughout the entire process. There were a couple of minor glitches, mostly due to miscommunication and my lack of understanding. When I raised my concerns, they were immediately addressed. The system has been running since October my electric bills are 1/3 of what they used to be. This was my second time purchasing Solar panels. I purchased a 9.5KW system 5 years ago and loved it. My system this time is nearly 15Kw. I went with a different company last time and was very happy with them. But this time I no longer live in Austin and there no incentives from the City, so price became a much bigger factor. Last time nearly 1/3 of the system cost was subsidized by Austin Energy. I think the other guys may have a slightly better product, but for a 22% price premium, I couldn't justify the additional expense for marginally better technology. I have lots of roof space, so slightly smaller panels were not a big selling point. Both systems came with a 25-year warranty. I Loved Lighthouse and highly recommend them.