Semper Solaris

I had a great experience with Semper Solaris. I got solar panels installed soon after ordering them (about three weeks later). The installation took one day, and there were no problems or issues. Everything was done well from start to finish, including following up with me to ensure my satisfaction. I recommend them 100%.

This will be a bit of a story but I feel it needs to be told to ensure nobody else goes through it. The schedule that Semper Solaris sends out is a follows: 1. Site Assessment - 1-3 Weeks 2. Design and Review - 1-3 Weeks 3. Submit for Permits - 2 - 10 Weeks 4. Installation - 1 - 2 Weeks 5. Inspection - 1 - 2 Weeks I bought an Enphase battery system from Semper Solaris. The sales person I worked with sold them as the best installers and gave me what I considered to be a good deal. I finished signing contracts on June 6th and design began on June 14th. On June 22nd, the design was completed and I approved it. Permits were submitted on July 10th. This is where everything goes wrong. When I began this install, I already had an existing solar system that offset my monthly electrical costs by around $300. Install began on September 21st and most everything was put on the wall but the installers were unable to onboard it. A week later, I noticed my Solar System was no longer producing and tried calling support. Support was unable to tell me anything and I was left in the dark for a few weeks. Finally after sending an angry email on October 17th, I was contacted by a VP at Semper Solaris who promised to keep me updated with what was going on. Turns out that Enphase had been sending out bad hardware and a large number of customers were affected. Since this was supposedly out of their control, I asked multiple times to have my old controller back in since I was now incurring a large amount of costs with my Solar System being offline. I was told this was not possible and I'd have to wait it out. I looked at my original contract and they explicitly state that they are not responsible for outages related to hardware(this must have happened before). On November, the repaired part was finally installed and my Solar System was finally brought back online. At this point, I had incurred around $600 of additional costs on my electric bill(there goes my good deal). An inspection was scheduled and I was relieved that I was no longer racking up additional energy charges. A week later the inspection occurred and failed. I tried contacting the VP who had promised to keep me updated and still never heard back. On December 28th, I finally get a call that I could be `squeezed in` today to make the fixes for the inspection. I asked if I could schedule a more convenient time since I work from home and need power to work but was told that they didn't know when they could schedule a return. I reluctantly said yes because I'm sick of working with this company to try get what I paid for. It's fair that the issues with parts could be out of their control but the lack of communication is inexcusable. The company is happy to deduct money out of my account but I don't seem to be a priority after they have it. Having my system offline for 2 months gave them plenty of opportunity to restore it to working order before they repaired the battery. If I hadn't had an existing solar system, these timeline may not have mattered and I probably would have at least given 3 stars. Given that I still can't get a status update to this day and I'm getting squeezed in rather than scheduled to wrap up the project makes me feel like I don't matter as a customer. I hope this review helps you avoid the same problems I had.

We installed solar with Semper a few years ago, and developed a roof leak that was caused by their installation. Upon contacting them, they eventually dispatched someone, but have been completely unresponsive despite leaving dozens of messages with multiple individuals to call me back just to provide simple proof that the repair was completed. This has held up our escrow of the house, and has been extremely painful.

Semper Solaris (SS) has a a robust customer service that will call, text, and email you frequently when they are hoping to secure your business and a signed contract. Communications from them, “Did you receive all of the info you needed? Here, let me send it to you again in an email. Oh, and here it is again in a link. Just in case, here is a text message with the info again. And finally, I’m calling you to make sure you received the email and text.” Relentless interaction at the onset. But, much like Tito’s experience (another reviewer), it has been radio silence since signing the contract and entirely too much effort to follow up and get someone to call me back about my install. I call, they put me on hold, then say they need to check to see if they can schedule and will call me the next day…repeatedly day after day. BTW, I already have solar. My project is for the purchase and install of batteries. I have had to follow up at every stage and literally escalate to my sales rep to get anything done. Not fair to him (Gil has been awesome and my saving grace!). I am now 4 months in (well beyond the committed schedule), and was told install would be in June. I expressed my frustration and was told not to yell. Really? Communicating with a sense of frustration and angst in my voice is not yelling. Patience and calm has not worked. I don’t need to be told how to react and not react. It shows a clear disconnect between their perception of the customer experience and reality. I have solar already. I am well aware of the timeline and steps needed to get design approved and a permit. But, when I checked with the County, it was clear that SS submitted the permit request well after the design was completed and ready to go the County. The permit approval was turned around by the County in just a few days. Again, I had to follow up repeatedly to get SS to follow through on the next step. There is an easy fix to all of this. Set expectations up front. We were nearly 2 years into COVID and supply chain challenges when I signed my contract. If it was a long shot then, they should not have sold something they could not deliver. Waiting patiently for my installation and subsequent inspection, with a final green light (and backup power).

After I evaluated four different solar companies, I decided to go with Semper Solaris because they offered high performance panels with best warranty in business at a competitive price. The sales visit was a comfortable experience, I did not feel any pressure to make the decision too soon. Also, very important for me was their great customer reviews. My point of contact Laura Vargas and my project manager Anthony McHale did a great job keeping me informed with the project timeline. The installation crew worked clean an efficient installing my 8 panels in one day. I liked that they matched the electrical piping with my home exterior color. After everything was installed, they followed up to make sure everything was working correctly. Paperwork and integration with the utility company was taken care of by Semper Solaris as well. I highly recommend Semper Solaris to anyone looking to go solar!