Freedom Forever

We recently started into a relationship with Freedom Forever for a solar project on our home. So far everything is going according to plan. We are very happy and looking forward to a successful installation and start up. We will update our review to reflect our experience. At this point Freedom Forever has met all of our expectations and exhibited professionalism in every correspondence.

RUN, do not walk, away from this company! I wish I could choose 0 or negative stars. We had the worst experience we've ever had with a contractor! We purchased a solar system from Costco/SunRun and the installation was subbed out to Freedom Forever because we are in a rural area. After installation, the county inspection took over a month and the system failed inspection. Freedom Forever gave us the runaround with lies for months about problems getting a missing part and inspectors taking weeks to return. Turns out SunRun has a large inventory of the needed part so that was a lie. Inspections take 24-48 hours in our area so that was another lie. Then they stopped responding to us and SunRun altogether. SunRun called the company unprofessional and were embarrassed by their response. So non-functioning solar panels sat on our roof during the hottest months of the summer. Turns out every panel on our roof has to taken off and reinstalled to pass inspection! Luckily SunRun will take care of it and said they could have it fixed and inspected in the next 3 days! I rarely write reviews but I cannot let the service from this company go unreported. You have a lot of solar companies to choose from so save yourself some major headaches and go elsewhere. UPDATE: Just want to add that "not finding your account in their system" seems to be a standard response from this company. Our system was fixed by SunRun and passed inspection, all within a week. Turns out the panels were not secured so a high wind would have blown the panels off the roof. Wires were touching the roof, which is a fire hazard. And Freedom Forever did not hook up to the breaker box correctly. SunRun said that they have had to repair hundreds of faulty systems by this company. The failed installation and inspection and the months of lies and miscommunication make Freedom Forever the worst company I have ever dealt with! So glad to be done with them. Save yourself a lot of headaches and go elsewhere.

BUYER BEWARE!!!! August 2021 is when I had the misfortune of agreeing to have my solar panels installed by this company. As of today we have FAILED inspection for I lost count how many times! This time around I thankfully was home when the inspector came and explained to me how unprofessional these companies are. They have no idea how to run a business, let alone in a timely manner. He gave me the Paperwork which was left outside on my meter with all of our personal information easily accessible to whoever passed by, and he explained that someone needs to be present when he comes because they are not allowed to go on our roof due to liability issues. I'm sure they will of course continue blaming the city instead of actually fixing the same issues we have been dealing with for over a year. At this point a formal complaint to the state has been made. I hope this review deters future buyers from falling for this scam of a company.

This company is BAD stay away from them! The numbers seemed great, they came out and installed the solar panels. After installation I came home to nails and extra parts on my grass/driveway. I let that slide I didnt complain but I shouldve due to me having little kids and they couldve picked them up and swallowed them. Then I go up on the roof to wash my other solar panels and thats when I find a BUNCH of broken tiles that were siliconed together, cracked and left alone, the valley tiles were chipped and left, tiles were lifted and not secured down again, nails all over the roof, spare parts all over the roof and gutters, even found an extra tile on the roof that they left. If that wouldve fell it could've seriously injured or killed someone. So I called and complained and it took them a week to reach out. They gave me an appointment when the tech was coming out to fix them and they never showed up. Reached out to the guy and was told he was reaching out to his tech and never got back to me. The following day I messaged him again and got another tech going out 2 days later. The tech comes and replaces the cracked ones and left it "good". The following day I go up on the roof to inspect it and I find the valley tiles to be all loose and not secured. This company is no good. I will be looking for a lawyer and seeing if theres any legal action I can take to get the panels removed and have a professional roofing company paid for by them to come fix their mistakes.

Update: 11/25/22 Updated to 3 stars thanks to Leslie for being proactive and having my reimbursement checks sent to me immediately as well as following up with the process. Panels have been finally approved after 4 long months and now we’re waiting for PTO. Just waiting for things to be completely complete and hopefully working without any issues 🤞. November 2022 At first everything seemed to be good, appointments were made quickly and everything seemed to be on time. In July 2022 had the panels installed, a month after had inspection and failed due to the company not giving the correct plans. I’ve already paid 3 months towards these non-operational panels and was told I would be reimbursed but I have not seen 1 dime! Fast forward to November 2022 and still have not heard any updates. I’ve sent several emails with no responses, had to follow up though phone call and just keep getting the runaround. This experience has been very unpleasant and unprofessional.