Sun Badger Solar

We signed a contract to have solar installed with Sun Badger in June 2021 with the understanding that it would be installed in 2022. All of 2022 went by without it being done. A cancellation initiated by me in December 2022 was accepted by the president of the company, Trevor Sumner, with the agreement that I would receive a full refund as the installation was never started. It has now been close to ten weeks and the only response I get is that my $13,000+ is in processing. Today I have filed with the Minnesota State Attorney General office and more. Good luck to others who have been taken for a ride.

I signed up with Sun Badger Solar in November 2021. Everything started off as I expected with timelines. I ran into a slight issue with my association in March/April 2022 but pushed back with the association and eventually my design was approved in May 2022. In August 2022 I had to renew my financing as so much time has lapsed. It’s now December 2022 and it’s been 13 months since I signed a contract and I still do not have panels on my roof. They did install the mounting system in November-December which was a step in the right direction, but why even do that if you have no idea when the panels will go up? I have two neighbors who looked at solar companies in May 2022 and they both have had panels installed since August. Excuses about supply chains are ludicrous at this point. If other companies can source similar/same panels in a timely manner Sun Badger needs to figure out how to as well. Our Panels should have been ordered the day my design was finalized. Company leadership needs to reevaluate their desire to grow and write contracts with their ability to execute installations. I passionately advocated for my neighbors to look at and consider Sun Badger, I’m sure they’re glad they didn’t. 3-4 stars initial communication 0 stars for execution of getting the project done within 12 months.

We are in the project management phase of our project and have been there for quite some time. We have tried contacting Sun Badger on numerous occasions to try to get a response and get questions answered. We have had no response whether we email them, try to call them. We get nothing but busy signals, fast beeps, answering service and we've also emailed and got nothing. They will email us to tell us to sign our loan papers but they won't respond to us in any other way so we are very hesitant to go forward with our project. At this point I would not trust this company. Our project has been pushed back so many times it almost seems fraudulent. They had some glitches on their end and that set our project back a little bit but they won't admit it, they won't apologize so if it were me at this point I would just stay clear of Sun Badger. Even if it requires an attorney we will somehow get out of this. I am not comfortable doing business with a company that seems to email only if they want something but can't get back to us, wouldn't give us straight answers before and keeps blaming everything on lack of employees. That just tells us if they don't have enough employees we will be in for a long mess if they ever did get the install and if they ever had to come back to fix something.

Very happy with the professional electrician that handled our installation. He was there when the city was hooking up our panels to the grid. He also made sure all panels were working efficiently. Sun Badger did all the paperwork to get us up and running. I highly recommend this company for installing solar panels.

Do not use Sun Badger if you want to move forward with solar. My project started September 2021. Sun Badger did make it clear at my consult meeting that the project would take some time to get through the phases, mainly the bureaucratic phase. I patiently waited until July 2022 with little to no updates on my project. I should note that Sun Badger provides you with an app to track your project which never worked. In July 2022 I received an email from one of the project team members, which switched throughout my project multiple times, stating I was finally in the instillation stage. Install was scheduled for September 12th. I told them that date would work fine and took the day off work to be available. On September 12th no one showed up to my house. I emailed them and got this response "I apologize for the miscommunication that has occurred here. I had previously sent you a message regarding changes that were made in your installation date. We have recently been made aware of some technical issues with our emails recently resulting in them not reaching their intended recipients, and I am truly disheartened to realize that this email was among them. Due to a change in our personnel and the difficulty our team has faced finding available skilled workers (primarily electricians) our timeline has experienced a sudden shift and we now have your installation date set for Wednesday October 5th." After multiple attempts to call my management team without anyone answering, I attempted to leave a voicemail which was full. This situation happened on multiple occasions throughout my project, and I want to drill home the point that communication is by far the most frustrating and worst part of working with Sun Badger. They refuse to communicate via telephone unless absolutely necessary or threatened with hiring an attorney. Sun Badger ended up having an opening on September 12th and they finally showed up to install my panels. The install of my system took two weeks before getting to the final part of my project which is called the interconnection phase. At this point it was determined that my project management team submitted all the paperwork to my electric company to have the interconnection completed on the wrong meter. I have two meters on my property, one for my house and one for my shed, which was made clear to Sun Badger when I met with them to start my project. Due to the paperwork for the interconnection being submitted for my house instead of my shed where my panels were installed, my project was again pushed back a minimum of 6 weeks before my panels could officially be turned on. Because of this, Sun Badger agreed to reimburse me my first month’s payment on the panels which starts 8 weeks after they are officially installed on my roof. It was at this point that communication really started to go downhill. What little communication I received before was nonexistent. My interconnection was finally approved, and Sun Badger coordinated with my power company to complete the utility interconnection at my house on December 27th. This was the last email I received from my project management team. I did not receive an email or phone call to let me know my system was officially up and running or how to track the power being produced. After spending hours on the phone with my power company and reaching out to every single past project manager, I finally received a text message from a past employee stating he had quit. He was nice enough to give me the name, number and email of the president of the company, Trevor Sumner. Mr. Sumner did eventually return my email; however, refuses to call me after multiple requests and threats to hire an attorney yet again. He did eventually send me an email with directions on how to download Enphase, which is the app to track production of my panels. To this date I have not received reimbursement for my first month’s payment, no direction on how to use my system and no direction on how to collect the federal tax rebate. Do. Not. Use. Sun badger.