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Solar Store Canada

Name: Solar Store Canada
Address: 3220 118 Ave SE, Calgary, AB, T2Z 3X1, CA
Telephone: (403) 800-9194
Price range: $$$

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3220 118 Ave SE, Calgary, Alberta, T2Z 3X1, Canada

(403) 800-9194

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Refresh Reviews 3.4

1kw off grid RV (960watt Off Grid RV)

Dec 2, 2020

I guess I lucked out when I did. I had all my solar power needs met with top notch fast service. Of course I still had to pick up my orders. Never had any issues with service at the counter and getting things from the shelf or their warehouse inventory. It's too bad they had to shut down business during this pandemic. I only knew 2 guys running the place. You can't keep rent paid and lights on for free in a grid tied building. Let's hope they can still make some recovery to get their sales going again

Matthew Sokalski

Sep 8, 2021

I had a fantastic experience here in 2018. My quote was largely complete, with only a few small omissions that I was able to easily rectify. They helped me get through the permitting process when the Safety Code Officers couldn't figure out what codes pertained to an off-grid system. Prices were very fair, and communication very complete.

Natalia Woolhouse

Nov 25, 2019

Very angry with the service we received. 1. We were lied to about being able to install a ground rack for our solar panels ourselves. Before purchasing over the phone, and then again in person when we picked it up, we asked if two people with ladders and basic tools could install it and were told yes. When we went to set it up with their instructions, we discovered such was not the case. We asked about it and were told “We usually just assemble the top part of it on the ground and lift it up with a genie.” Their instructions also were very poorly written, did not mention a genie lift or scaffolding would be needed, and they did not give us the lockwashers required. 2. They missed things on the order that they didn't own up to, such as length of grounding wire required. When determining our needs they asked us for the distance from the combiner box to the house – we estimated 70’ - and they were supposed to estimate what we needed to connect to the panels, approximately 20'. The grounding wire showed up at 70’, and there was none to go from the combiner box to the panels. When asked about it, they said “we figured you could take it from the 70 feet”. Another item we had to spend extra time and money to go to town and get. 3. We ordered extra panels and rails, offering to make a down payment to reserve them. We were told this wasn’t needed and they were marked as ours. When the panels arrived at their store we paid in full so they could ship, and then found out Management had decided to use our panels to fill someone else’s order. 4. Our calls and messages often went unanswered.

Karl Cox

Feb 12, 2020

They could not deliver the order on time. After months of waiting I tried to cancel the order. That was in July and I have not seen any refund (over $3500!) and nobody is returning my many phone calls and emails. Avoid this business...Shady at best...I can only assume they are complete crooks or going bankrupt!

RhymeLab

Jun 4, 2017

These guys don't seem to know what they are talking about. I had their tech install a battery monitor into my class C, and they hooked it up incorrectly and then tried to convince me to buy another one to fix the problem. I went elsewhere and they fixed the issue. Not impressed. Yes, I am talking about the right company. A friend of mine just mistakenly bought some batteries from your store as well, and your guy told him these Matrix batteries are deep cycle AGM when they actually aren't. Had to update my review here as once again as this company clearly just cares about making a sale and not actually caring enough to give good advice.

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