Management is not the greatest and when it comes to concerns/complaints, they tend to steer away from it. For example, a few ladies have complained about someone leaving stool and peeing in the hot tub. All maintenance had done was scoop it out and added more chlorine. So some lady from the plus membership spoke with the Manager, Beth Morgan, and (I was shocked) because I was told that she screamed at the member for complaining and had threatened the member, "I know who you are, and if you complain again, I'll confiscate your membership from the YMCA." In these exact words from the member and the witnesses in the changeroom. If I had been there, I would have put this up on all streams of social media. I didn't believe it myself because #1) I was not at scene, #2) I didn't expect anyone from Management to handle things so poorly, #3) with the money that we pay ($80 with taxes included and it increases by $2-3 every 6 months without discretion/improvements within the facility), I'd expect a certain level of professionalism and service at this facility. I have tried contacting Head Office, but they said that they'd get to me but they never did. It's just very poorly managed here. I'd recommend you to stay away from this place. If you are seeking for a family-oriented, or bigger sized pool in general, then checkout PanAm Center next door. Prices are way better.
