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BDO Canada LLP

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633 Colborne St #300, London, Ontario, N6B 2V3, Canada

(519) 432-5534 www.bdo.ca/en-ca/locations/canadian-locations/bdo-london/#?utm_source=google&utm_medium=organic&utm_campaign=local&utm_content=633ColborneStLondon

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Anonymous

Apr 11, 2018

I HAVE BEEN BDO LLP'S CLIENT FOR YEARS AND QUIT GOING WHEN MY RELATIVE JOINED THE FIRM AS ACCOUNTANT.MY RELATIVE MENTIONED ME VERY BAD EMPLOYEE POLICIES AND REGULATIONS. WILL NOT SUGGEST ANYBODY TO WORK IN THE FIRM.

Ben Huynh

Jan 28, 2018

Terrible customer service. Multiple major mistakes made on my family's tax returns, including: a "keying error" that inflated my amount owed by several thousand dollars; knowingly sending me an incorrect return to sign; incorrectly reporting one of my securities in the wrong currency (even though it was clearly indicated as US dollars), etc. The last error resulted in an incorrect filing and interest penalty from the CRA. To their credit, they apologized and resolved their first two major errors. However, when I requested to discuss the third one, they responded by abruptly dropping my family as their clients instead, stating basically that we had become too much work for them. They corrected the error eventually but never issued an apology or explanation and have ignored all further requests for information since. Contacted BDO Canada twice to offer my feedback after the busy tax season had passed but it took them a week and a half to respond, and only after I mentioned that I would be contacting the Better Business Bureau to write a review. Sorry, but definitely would not recommend. Update: both my wife and my tax returns filed by BDO were recently reassessed again by the CRA, resulting in additional amounts owing plus interest penalties. Turns out that a total of eleven T5 and T3 slips were not filed even though BDO had access to both the paper and digital copies of all my tax slips.

FanXiangYu Lucy

Feb 9, 2018

Claire Spics

Jan 24, 2018

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