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Aviva Insurance Canada (Hamilton Branch)

Aviva Insurance Canada (Hamilton Branch)

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2.8 Google Review
211 Pritchard Rd, Hamilton, Ontario, L8W 0B4, Canada
(800) 387-4518 www.avivacanada.com
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Google Reviews

Refresh Reviews 2.8


Jan 24, 2019
Aviva doesn't care about the millions of people who pay billions to be "protected". Where was the care when I called in end last year to see if I can withhold or pause my coverage due to medical emergency(retina Detachment)? Where was the care from your employees when I explained I could not make the month payments due to being off work unpaid? You are quick to ask for the money that I "owed" when I was insured and sitting at home, unable to drive. Have been with you for over 9 years... beyond frustrated with your BS. Don't deal with this company, they could care less about you and your well being. All they want is your money.

Feb 3, 2019
It is very hard to do the car insurance paperwork with Aviva as it’s considered a legal document they said and any incorrect letter, statement in the wrong section, gets rejected. I sent my paperwork in 5 times and it was still wrong through email. They would not correct it for me so I finally gave up and called intact insurance and got approved right away. I was with RBC now Aviva for 25 years and never had a problem until now. I would give them negative 5 rating if possible. The grief they caused should be noted with BBB and the worse thing is I had no accidents on my file. Good luck with your new recruits Aviva. Have a great day :) PS Another person I know with Aviva had their insurance increase with no accidents. It’s just as well they would have done the same to me.

Mar 20, 2018
Overall great experience with this office. My adjustor was Courtney Muller and she was very efficient in getting my claim completed. She fought to get 100% not a fault for my case and really helped me through all the steps as this was my first accident. Communication was lacking and it took a total of a week and half to resolve but it is understandable as she probably has many other cases that she is working on. As I just patiently waited for her to complete my case, she communicated to me through email and provided me with the great news that my claim was complete and 100% not a fault. The experience overall was great for a not so great experience to have with an automobile accident.

Sep 24, 2018
Trying to deal with this company on a professional basis is very frustrating. Poorly trained staff who are unwilling to help.

Jul 11, 2018
worse customer service ever experienced. Totally unprofessional and unfriendly staff all around

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