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Donovan Insurance Brokers Inc

Donovan Insurance Brokers Inc

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3.2 Google Review
72 Regina St N, Waterloo, Ontario, N2J 2L2, Canada
(519) 886-3150 www.donovaninsurance.com
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Google Reviews

Refresh Reviews 3.2


May 25, 2018
Been with them for several years, many brokers come and go. Terrible customer service. On 2 occasion I had multiple NSF due to the lack of communication from them. Get told new payments would start in June, yet the new payments came out in May with out my knowledge. They admit to the miscommunication to me but will not offer any solutions or offer to cover NSF’s. Stay away from them unless you want the same thing to happen to you. They never call back and always have a laim reason they can’t call, ohh sorry I’m too busy. Not your customers fault you guys can’t keep your stuff in order.

Apr 23, 2018
Called about adding a motorcycle to my existing policy over a month ago. No attempt to reach me or email me a quote or suggestion. Thinkng about switching my car insurnace.

Nov 21, 2017
Called for a quote on Friday around 3 pm. Was told I would get one by Tuesday. Even though this was a long wait I agreed. End of business Tuesday still no phone call. I had to call them (Tom). Was told still no quote and to wait until Wednesday morning. Thanks but no thanks. Took business elsewhere. Waste of time.

Mar 28, 2017
Bad customer service, Massive broker turnover. I left them 6 months ago after being with them for 15 years. I don't know why I put up with them for that long! I switched and ended up getting way more coverage on my house and I saved $400 per year on house and auto policies. Hearing their Ad on the radio drove me to finally write this review. Their slogan is "Big enough to know, small enough to know you.". That is such a crock... With the massive broker turnover, we had a different person every single time we contacted them (minimum once a year). And that person knew nothing about us. When new discounts came into place, like a discount for using snow tires, they didn't call us to find out if we used snow tires. They just kept renewing our policy as if nothing changed. I will never deal with them again. I would give them zero stars if I could.

Aug 7, 2017
I've never rated anyone 1 star in my whole entire life but Donovan Insurance does not even deserve the 1 star. My father and I have been loyal customers to you but sadly we canceled for the horrible customer service and procedures. My insurance broker Kailyn has tried to help but for the most part it was out of her control. In the other hand, the manager was never willing to provide any help no matter what. First of all, couple of months ago I found out that my father was getting charged for my sister's insurance for the past two years. Our previous insurance broker never updated my sister's status as to she no longer active in the system. Second of all, when I cancelled my insurance due to the horrible customer service and massive increase of our insurance because we moved to a different city. Lastly, I have to say that I've lost most of my income on this horrible insurance company. I'm still on the insurance to get back to me on whether they'll refund the money back for the past two years or not. I'm sure after this review no one will get back to me.

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Opening Hours

Mon:8:30 am - 4:30 pm
Tue:8:30 am - 4:30 pm
Wed:8:30 am - 4:30 pm
Thu:8:30 am - 4:30 pm
Fri:8:30 am - 4:30 pm

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