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COSECO Insurance Company

COSECO Insurance Company

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2.5 Google Review
Mississauga, Ontario, L5R 3E9, Canada
(905) 507-6156 www.coseco.ca
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Refresh Reviews 2.5


Jul 28, 2019
Great customer service , however I've been a client of theirs for many years but because of address change and not having combined house or multiple car insurance my premiums shoot up , and that's not even comprehensive, I pay almost same as I was paying when I had G1 ,considering I have upgraded to B class licence now , I guess it's just company rule..may be they will reduce it as time goes by ...

Jun 26, 2019
BEWARE of this company. I had group insurance through my company KPMG. Even though my insurance contract ended and I called prior to that confirming the closing of my account. Aside from that, they have continued to fraudulently charge my account for 3 months (PAST THE CONTRACT DATE and agreed end date when I called). When I call in now, after being on hold for a long time, the person tells me they sent me an email and phone calls 4 months ago - which were all lies - no such things exist. They could not provide proof of an email to me, the representative provided an example of the letter i "would have" been emailed, which says nothing about extending my contract or continuing to charge me. Furthermore, when I asked to speak to a manager or supervisor, they say they do not do that. That some customer service advocate will give me a call in 3 - 5 business days. I joked "like the emails and calls I apparently got 4 months ago?". This is extremely shady I now I await this advocate call. Lastly, the best part - my refund would be processed in 5-6 weeks if it does get approved. Meanwhile, they stole 3 months of car/condo insurance from me - what a complete scam and terrible customer service.

May 30, 2019
Their customer service is excellent, prompt and willing to help with anything you need. They have always been able to answer your call within a few minutes of dialing, must be a busy year, I waited 10 mins to get my call answered but I have to commend the representative for apologizing and rectifying the situation. Kudos to the Co-operators!

Apr 3, 2019
I have gone with this insurance since it gave me the lowest quote when I was looking for an affordable insurance. However, I am not happy with them and I am going to cancel it as soon as I can. The typical wait time is half an hour whenever I call this insurance. It seems they have outsource their representatives and they are not friendly and sometimes aggressive.

Jun 25, 2019
Called the Company waited for 30 minuts, no customer service at all, nothing Can be done but keep repeating the word ( this is our policy), May I speak to representative (No) our policy it is they call back in 24-72 hrs, not helpful at all. Just memorize the same quote keeps repeating over and over. By the way Caroline, you are the worst customer service on earth.

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