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Intact Insurance

Intact Insurance

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2.3 Google Review
59 Westney Rd S #8, Ajax, Ontario, L1S 2C9, Canada
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Nov 5, 2018
My 'car + home' insurance rate with Intact Insurance increased by 22.97% overnight when i received renewal for 2018 - 2019 period. I called my broker and was told that nothing can be done about it. I am reporting this to BBB, consumer protection agency and Financial Services Commission of Ontario. My total insurance premium for 'car + home' insurance 2017-2018 year was $2,213.15 and 2018-2019 'car + home' insurance statement shows $2,721.72 for the same insurance. I never had any accidents, no claims, no road tickets or any other factors that would cause my insurance to increase by 22.97% in one year. I have been insured with intact for over 3 years and never missed a payment. I strongly recommend to avoid this company if you are looking for insurance and want to get a fair price.

Jan 17, 2019
This insurance company only wants your money. I signed for collision, paid for it and they informed me that I never had collision after I was in an accident even though I particularly asked, paid, and signed for it. They then gave me a FAKE adjusters name with a number that did not exist. Overall the experience with them has been ridiculous and upsetting.

Jan 22, 2019
Absolutely the worst insurance company all the brokers are rude and always try to throw in some hidden fee over charging drivers sometimes double of what other insurance company's charge ..impossible to get ahold of and it's the way the agents talk to you that really bugs me this company should be closed for good and never be allowed to operate again

Jul 8, 2018
My car was totalled while I was with Intact insurance. I was able to reach out to them easily and the agents provided great service. Overall, I was very satisfied with the service they provided during the stressful time.

Mar 6, 2018
Can never get a hold of insurance adjuster, got transferred to a different adjuster whom is impossible to get a hold of (always in meetings, on vacation). Been over 3 months since I got my vehicle stolen valued at 20k and no update on process of the claim. You can always get a hold of the office assistant BUT that's only useful for repeating that the adjuster will call you back and give you false hope. Honestly.... I am not surprised, the longer they wait it to pay you - the more time value of money they receive and the more likely you are to accept a low offer because you just need the money and are sick and tired of dealing with them. Pretty disappointing what insurance has become now a days. A strongly regulated business (I mean this in a bad way, less competition), insurance adjusters with 0 people skills. Strong promises of coverage and ease of use but then shaft you when it comes to settlements and expense coverage... They don't care, even the managers and supervisors have the same attitude.

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