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Watermark Insurance Services Inc

Watermark Insurance Services Inc

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3.0 Google Review
1020 Brock Rd, Pickering, Ontario, L1W 3M1, Canada
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Jun 26, 2019
I had the worst time with this company. What should’ve taken two weeks took 6 months and I didn’t even get approved at the end. Here are the things that happened: -they called the wrong phone number repeatedly for over a month, then were rude to me and my advisor when they figured it out - it still took them about 2 weeks after that for them to set an appt up with me, even tho I called repeatedly. - they asked my husband to do a medical requisition, even after he’d been approved. - they claimed to have sent the requisition forms to my doc, but they were no where in my docs records and had to be rerequested a few times before we got a copy. - they harassed my doctors office for forms, even after the doctors office had sent them. Making me think they’d lost them. By harass I mean calling 3+ times a day, even after the receptionist told them repeatedly they’d sent them. They even called while we were there for a separate appt. However, they didn’t log all these calls on their records. They said part of the reason I didn’t get approved is because my doctor couldn’t expand on a situation that happened ten years ago. As he’s only been my doctor for 3 years and that situation no longer affects my life, I think that’s an invalid reason to deny someone insurance. Although I wouldn’t want it from these guys anyways at this point.

Dec 9, 2017

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