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Jones - Dooley Insurance Brokers

Jones - Dooley Insurance Brokers

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4.2 Google Review
103 Church St S, Ajax, Ontario, L1S 6A9, Canada
(888) 250-3798 www.jdinsurance.ca
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Refresh Reviews 4.2


May 11, 2019
I have been a loyal customer for over 20 years. I recently received my renewal notice from Intact with an increase of over 29% to a little less than $289 monthly.. I spoke to Peter and he advised we remove some of the floaters. The net result was a new premium excluding my jewelry of $255 monthly. I contacted a broker in town who researched alternatives for me He was able to secure me coverage with another carrier including my floaters for $211 monthly. Customer retention of a long standing client is clearly not a priority for this company.

Jun 29, 2019
I was a client for about 9-10 years. The problem I had from day one was communication. I would need a quote and send an email, I won't get an answer and would have to result in calling. Even when calling, I would never get someone to answer or call me back. I remember requesting a quote about 5 years ago. To date, no one replied. There is very little to no care about customers. It appears that the focus is on politics rather than customers. I had requested a quote for a new home. I almost lost the deal as I was unable to provide a tangible evidence of an insurance. When I left a strongly worded voicemail, I finally got a call back. I had to cancel and sign with another broker who was able to assist me within hours. I had forwarded an email to them again after to confirm and I guess because I cancelled, I wasn't of much use so nobody cared to reply. I'm in business as well and customer service is your lifeline of your business. Your focus should be on your customers. I got a cheaper insurance for my car and home combined than what I was paying with them for just my car. No one took the time to help.

Apr 12, 2019
Best insurance brokers I have every used. They proactively look to find you the best deal they possibly can. They even advised me that they could save me money outside of a renewal period and then prepared all the paperwork so all I had to do was sign. Thank you very much.

Jun 11, 2019
Intact was not taking care of me fully - Marsha stepped in and made sure I was taken care of. Glad we had Jones Dooley behind us. Highly recommend Marsha and her team - we have been with them for over 15 years.

Jan 16, 2018
I can't express enough the excellent service I received from Marsha; I was not happy with the service from my previous insurance company and was shopping for something better. Marsha came to mind, I explained my needs and she was all over it. She saved me money which is always important and even better she was very helpful providing me advice and making sure all my requirements were met. I now feel comfortable being insured with someone I can trust, Jones-Dooley Insurance Brokers. It gives me great peace of mind. I would recommend them to anyone. They get Five Stars from me.

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