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CAA Niagara - St. Catharines Branch

CAA Niagara - St. Catharines Branch

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1.0 1 review
76 Lake St, St. Catharines, Ontario, L2R 5X4, Canada
(800) 263-7272 www.caaniagara.ca
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Jul 4, 2018

If I could give them a negative score I would - don't waste your time!

Service with an attitude - your time is not worth anything to them! After phoning ahead and being told when to come in to the branch for a quote I arrived to find the agent had rebooked her schedule and told to "come back another time" I guess I have all day for them, but they didn't have 5 minutes for me. Both the front desk agent and the insurance agent were rude and shocked that I just wouldn't "come back another time" ?? The attitude was disgusting and clearly they have no respect for clients time (or money) I wouldn't use them if they were the last business on earth...oh ya...they're not, good thing there's lots of insurance companies to chose from!

Google Reviews

Refresh Reviews 4.3


Jun 28, 2019
Meri was superb for our trip insurance. Will continue to go to the lake street office

Aug 18, 2018
Excellent service from the staff. Fast and efficient. I would certainly recommend this CAA Branch to all my friends and family. Thank you for all your service and your help. The insurance representative was very efficient and intelligent. She answered all my questions that I asked. I am very happy with your service. The staff at the reception desk were very polite and courteous, always a smile. Thank you once again.

Jun 25, 2019
Amazing efficient friendly staff

Jul 4, 2018
Service with an attitude - your time is not worth anything to them! After phoning ahead and being told when to come in to the branch for a quote I arrived to find the agent had rebooked her schedule and told to "come back another time" I guess I have all day for them, but they didn't have 5 minutes for me. Both the front desk agent and the insurance agent were rude and shocked that I just wouldn't "come back another time" ?? The attitude was disgusting and clearly they have no respect for clients time (or money) I wouldn't use them if they were the last business on earth...oh ya...they're not, good thing there's lots of insurance companies to chose from!

Jan 11, 2019
Very helpful information and trip planning

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