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The Guarantee Company of North America

The Guarantee Company of North America

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2.8 Google Review
4950 Yonge St #1400, Toronto, Ontario, M2N 6K1, Canada
(416) 223-9580 www.theguarantee.com
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Google Reviews

Refresh Reviews 2.8


Jan 23, 2019
DO NOT USE THIS COMPANY Michelle Romano-Catena is an arrogant agent who fails to do her job and makes her clients pay for her mistakes. She went on vacation and failed to notify or get anyone to cover her cases. My rental vehicle term ran out and I still don't have money to buy a new vehicle. She failed to obtain any paperwork to process the case and while I am without a vehicle she claims she will need another 6 - 8 weeks to do her job.

Nov 19, 2018
My family and I have used this company for over 20 years. I got into an MVA 2 months ago and from the start they were absolutely painful to deal with. I was never able to contact my adjuster. I spoke with her once after the accident and never heard from her again, after multiple attempts a day to get in touch with her. Finally I dealt with the manager. It was extremely unpleasant dealing with anyone in this company as it felt as if I was burdening them. The receptionist at the Toronto location is extremely rude. I went into the location to fill out final paperwork and she ignored me completely. To top it all off, I went to renew my plate sticker and I am unable to due to them not registering my insurance policy on my new car. Overall, nightmare company. I am switching out immediately and so are my friends and family.

Apr 10, 2018
We are glad serving GCNA for years now! they are great to work with! Thumbs up!

Jul 18, 2017
Wow. What a joke! Im fully insured with 3000$ rental coverage in case of loss or damage to my vehicle and now after they issue me the cheque 3 weeks after the accident the insurance is saying they stopped covering me as of the day the cheque was issued. Even if I did not receive it yet! They have me rent a car from enterprise and they won't call enterprise back to deal with the bill! Now enterprise is saying they will call the police and report the car stolen if it's not in their lot by 5pm. The insurance company is committing fraud by saying I am covered and not covering me!!!! This is ridiculous. Obviously they haven't been sued before. But they will now! This better get fixed! Beware people stay away from these crooks!!!

Jan 23, 2017
They vanished when our house burned down. Left us stranded to fend for ourselves. Our home is a open hole and a safety risk to the community since the fire. I don't recommend this company !!

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