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Mar 11, 2019
I was trying to activate my credit card with national bank, they asked me series of questions that they feel I should know by heart, 1) What is the street of the bank you opened the card? I gave them the major intersection and its not enough?? okay I got that figured out and provided it to them 2) they wanted to know the year I opened my card? I told them I dont know, I said I can tell you more details about my account since I have opened my online account, the answer was "no you have to tell us when you have opened your account". What sort of inflexibility do they have in this bank, I do understand the security, but I am also offering more information that are more important that can prove that I am who I am. Secondly prior to this they have asked me 4 other questions - isnt that enough. I have been on point with my payments will multiple products under NB, Its time to go and bring my business somewhere else. So beware if you are trying to open a credit card with NB, their questioning is ridiculous and is not flexible. If you want to stick with them make sure that you are fully aware of the dates you have done business with them, if not your screwed. If there is only a zero star I would have rated them that. Fyi your neighboring bank TD is 3 stars not as low as the rating for this bank. Its time to move.

Feb 8, 2019
Rude staff, very untrained tellers. Don’t park your money with NBC, they are the smallest bank out of all the others. Reason being their unprofessional service. There finanacial products are a rip off..

Oct 26, 2018
The worst bank ever!! After moving out of the country and not using the account for over 3 years they continue to charge the service fee and advise the only way to close is to come into the branch! They have no way to collect on the debt but would prefer you have it regardless. Even when I was in the country I changed to RBC and Tangerine which are both AMAZING BANKING INSTITUTIONS! This bank however is the worst don’t sign up close your account and run!! Staff is horrible when I called they couldn’t even find my account. But are charging me worst ever!

Jul 25, 2019
Very unprofessional financial advisor.

Oct 18, 2018
Many changes.good bank location.posiyive services overtime.

INDUSTRY BLOGS

The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore. Ready...

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The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

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Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

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A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

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Bourbon: The Quintessential American Whisky with a Unique Twist

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Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey


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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm
Thu:9:30 am - 7 pm
Fri:9:30 am - 7 pm Open Today
Sat:9:30 am - 3 pm

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