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Jan 4, 2019
This is the worst bank I have ever had to deal with, the Manager is a joke and she should not have her job!!!!!! And the tellers are very rude (understandable if they follow their managers lead) i watched two tellers laughing at a handicap person trying to use the machine (no one offered to help), and this happened as i was dealing with the manger, she did nothing...... complete joke and I HIGHLY RECOMMEND NOT DEALING WITH THIS BANK AND IF YOU ARE, GET OUT NOW.... or get out of this branch...

Jan 11, 2019
I’ve banked with this bank for many years and for the most part I like them but I was pretty frustrated at a recent incident. My purse was stolen along with two different credit cards I had. I went to the bank to cancel everything and get new credit cards. The bank teller sent me to the back to sit with someone to get everything worked out and the lady was extremely friendly. However, she made a mistake and ended up only cancelling one of my cards and merging the other one onto the one card. I didn’t realize for two weeks so had someone else tried to use the stolen card, they still would have been able to. It was scary to think someone could have been using my card, even though I thought I had cancelled it but thankfully that didn’t happen.

Jul 15, 2018
I rarely ever go to the bank but this time I had to go and the teller was extremely rude. She had asked why I was banking in Brantford when my home branch was in another city and why I was coming even though I have an advisor. Why does it matter? Do your job. I eventually saw an advisor and she was very helpful, nice and quick .

Jan 4, 2019
Many reps working. Quick and friendly.

Aug 14, 2017
Absolutely APPALLING customer service. Giving this branch a 1 star is overly generous. Signed up an account with THE BRANCH MANAGER CYNTHIA. After leaving, the account was put on hold because of identification. Went back, gave identification - which worked for 2 weeks and again they put up the same hold. For a branch manager - this shows how inadequately this branch is managed. This also happened the exact same way with my spouse.

INDUSTRY BLOGS

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey

Whiskeys of the World: Types and Distinctions

#whiskey #smithville

Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

Smithville Whiskey

The Grain Game: How Grains Shape the Soul of Whiskey

#whiskey #smithville

Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

#whiskey #smithville

Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey


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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm
Thu:9:30 am - 7 pm
Fri:9:30 am - 7 pm
Sat:9:30 am - 4 pm Today

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