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Jan 4, 2019
This is the worst bank I have ever had to deal with, the Manager is a joke and she should not have her job!!!!!! And the tellers are very rude (understandable if they follow their managers lead) i watched two tellers laughing at a handicap person trying to use the machine (no one offered to help), and this happened as i was dealing with the manger, she did nothing...... complete joke and I HIGHLY RECOMMEND NOT DEALING WITH THIS BANK AND IF YOU ARE, GET OUT NOW.... or get out of this branch...

Jan 11, 2019
I’ve banked with this bank for many years and for the most part I like them but I was pretty frustrated at a recent incident. My purse was stolen along with two different credit cards I had. I went to the bank to cancel everything and get new credit cards. The bank teller sent me to the back to sit with someone to get everything worked out and the lady was extremely friendly. However, she made a mistake and ended up only cancelling one of my cards and merging the other one onto the one card. I didn’t realize for two weeks so had someone else tried to use the stolen card, they still would have been able to. It was scary to think someone could have been using my card, even though I thought I had cancelled it but thankfully that didn’t happen.

Jul 15, 2018
I rarely ever go to the bank but this time I had to go and the teller was extremely rude. She had asked why I was banking in Brantford when my home branch was in another city and why I was coming even though I have an advisor. Why does it matter? Do your job. I eventually saw an advisor and she was very helpful, nice and quick .

Jan 4, 2019
Many reps working. Quick and friendly.

Aug 14, 2017
Absolutely APPALLING customer service. Giving this branch a 1 star is overly generous. Signed up an account with THE BRANCH MANAGER CYNTHIA. After leaving, the account was put on hold because of identification. Went back, gave identification - which worked for 2 weeks and again they put up the same hold. For a branch manager - this shows how inadequately this branch is managed. This also happened the exact same way with my spouse.

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm
Thu:9:30 am - 7 pm
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Sat:9:30 am - 4 pm