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RBC Royal Bank

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2.5 Google Review

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304 Dundas St E, Hamilton, Ontario, L0R 2H0, Canada

(905) 689-6655 maps.rbcroyalbank.com/locator/searchResults.php?t=7662

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Refresh Reviews 2.5

Dawn Andrewsloucks

Feb 22, 2019

Definitely not for the customers, for 2 years now they make no attempt to shovel their sidewalks. There driveway to exit is a hazard to pedestrians. They should relocate or start shovelling before reported to the city.

JC Pinheiro

Mar 26, 2018

Have been with RBC for 20 years. Had a customer service issue, scheduled a meeting with the branch manager. After meeting with her she said it would take some time for her to look into it and get back to me with a resolution... months later and still haven't heard from her. Clearly everyone's just a number at RBC, even at branch level.

Mary Swirski

Aug 6, 2017

I have been a customer of RBC for 30 years... service used to be very fast; but service has become slow (maybe its volume, maybe its a training branch). I timed it, for 3 Saturdays in a row, I stood in line for 20 minutes. Standing in line may be difficult on seniors, the disabled, and young children. Maybe RBC could put in a ticket system and some comfortable seats, a water cooler, and display entertainment on one of their 4 huge tvs, and provide a public bathroom? This way customers can be comfortable while they wait. Another suggestion: can the bank lower the wickets and provide chairs so that seniors can sit in comfort while conducting their business with a teller. It would also be helpful if RBC would provide a side ledge where i can put my briefcase and business folders and purse? Whatever bank catches onto this idea, will probably get more clients.

Eva Klein

Feb 6, 2017

I had misplaced my safety box key and we were leaving the next day for 6 weeks. I looked at the reviews for this branch and said to myself ' no way we will get this resolved' !!! I decided to go in anyway at 10.30 am. A young woman called Jenna immediately called over the assistant manager and said they would call me back. They did!! At noon, having arranged entry at 4 pm that day. The manager Chris was there to facilitate the new safety deposit box. The customer service we experienced was way beyond anyone's expectations. Thank you RBC!!!

Tom Jacques

Feb 22, 2018

Nice people working here.

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